Privacy Policy
At The Stone Factory, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services.
1. Information We Collect
We may collect the following categories of information:
Personal Information: such as your name, phone number, email address, billing and shipping details, or any other information you provide when making a purchase, requesting a quote, or contacting us.
Technical Information: including your IP address, browser type, device information, and usage data collected automatically through cookies and analytics tools to help us improve the website’s performance and user experience.
Communication Data: such as feedback, inquiries, or messages sent via our contact forms, email, or social media.
2. How We Use Your Information
We use the information we collect to:
Process and fulfill your orders or service requests.
Communicate with you about orders, quotes, or inquiries.
Personalize your experience and improve our website and services.
Send you marketing updates or promotional offers (only if you opt in).
Comply with applicable laws, regulations, or legal obligations.
We do not sell, rent, or share your personal information with third parties except as necessary to provide our services (for example, sharing limited details with shipping providers or payment processors).
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience, understand user behavior, and optimize site performance.
You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some parts of the website may not function properly if you disable cookies.
4. Data Security
We take your data protection seriously.
The Stone Factory uses industry-standard security measures — including encryption, firewalls, and restricted access — to prevent unauthorized access, disclosure, or misuse of your personal information.
While we do our best to protect your data, please note that no method of transmission over the internet is 100% secure.
5. Your Rights and Choices
Depending on your location, you may have the right to:
Access the personal data we hold about you.
Request correction or deletion of your information.
Withdraw consent for marketing communications.
Request that we limit or stop processing your personal data.
To exercise these rights or make any privacy-related request, please contact us at [insert@thestonefactory.com].
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, or enforce our agreements.
7. Third-Party Services
Our website may include links to third-party websites or services.
We are not responsible for the privacy practices, content, or policies of these external sites.
We recommend reviewing the privacy policies of any website you visit.
8. Updates to This Privacy Policy
The Stone Factory may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.
All updates will be posted on this page with a revised “Last Updated” date.
We encourage you to review this Policy occasionally to stay informed.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
The Stone Factory is committed to transparency, trust, and the responsible use of your personal data.